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Trading Terms and Information
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We require an official order before on order can be processed. Please ensure that all your details are correct for invoicing purposes...
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•Payment Details
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We require a 70% non negotiable deposit with the order. Balance of payment is required on delivery...
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•Prices
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We do not charge VAT so the price quoted is the price you pay...
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•Delivery
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Delivery times will be provided with your quotation. Where possible we will try deliver earlier. However we cannot be held responsible for delays beyond our control and this will not be grounds for cancellation of an order. We are based in Johannesburg. Due to fluctuating transport costs, delivery charges are for the clients account...
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•Cancellation of orders
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Once an order has been emailed or faxed, any cancellations prior to collection will be subject to a 25% handling and administration fee... No cancellations will be accepted once products have been branded or manufactured to client specifications... Any artwork charges incurred will be for the clients account..
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•Printing
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We offer branding on all products supplied. This is a service and is not done in-house. All required artwork is to be supplied in a suitable format and it is the clients responsibility to ensure that we receive such artwork in time. We cannot be held responsible for artwork incorrectly supplied. Where applicable please provide pantone references. A proof will be provided were possible for clients to approve....
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•Samples
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Where possible we will supply samples of required items. These must be returned or they will be charged to your order...
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•Pricelists
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We do not issue pricelists as we source our products from a number of sources. The products are also linked the the current exchange rate and stock levels. Prices are therefore not fixed and can fluctuate on a regular basis... We however do provide a "sample" pricelist for reference purposes.
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•Stock
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Where possible we will quote on stock products. We also have the facility to import products for clients depending on their requirements...
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•Minimum Quantities
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We do not like to impose minimum quantities but in some instances we unfortunately have to. We are sure that you will understand. Below are some instances where minimums would apply...
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| ◊ Where we have to manufacture to specifications eg jackets, mouse pads etc |
| ◊ Where we import specific items on request |
| ◊ Where service providers have minimum quantity requirements |
| ◊ Where it is not economically viable for smaller quantities |
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•Accounts
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Unfortunately we are not in a position to offer credit facilities. All our printed orders require a 70% deposit with the balance due on release. Printed orders are payable in full with order.
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•Artwork
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We arrange to have the necessary artwork required depending on the item required and the method of branding.
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